RETURN AND REFUND POLICY........

At Saramira, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our return and refund policy is designed to ensure that our customers feel confident in their purchases while maintaining a high standard of service.

Customers have a period of 30 days from the date of receipt to initiate a return. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. This policy applies to all products, including our stylish kurtis, which are crafted to blend comfort and sophistication.

To initiate a return, customers must contact our customer service team via email or phone. Upon approval, a return authorization will be provided, along with instructions on how to return the item. It is important to note that customers are responsible for the shipping costs associated with returning items unless the return is due to a defect or error on our part.

Once the returned item is received and inspected, we will process the refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your financial institution's processing times.

In the case of defective or incorrect items, customers should report the issue within 7 days of receipt. We will cover the return shipping costs for these specific cases and will ensure that a replacement or refund is processed promptly.

Exchanges are not offered; however, customers may return an item for a refund and place a new order for the desired item. This process allows for flexibility in selecting the perfect piece from our collection of kurtis.

We understand that shopping online can sometimes lead to uncertainty regarding fit and style. Therefore, we encourage our customers to refer to our size guide and product descriptions to make informed decisions. Our commitment to quality and customer satisfaction is reflected in our return and refund policy, which aims to provide a fair and transparent process for all customers.

For any further questions regarding our return and refund policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that your experience with Saramira is a positive one.

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